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BUYER BEWARE........IM' PISSED, I purchased the finger comber unit because of youtube reviews, infact I bought 2 units and the kurl keeper product on my first buy with fingetcomber.com....I'm leaving the country in 1 day, and after waiting 16 days for my product which was ordered on Aug 3rd, I still do not have it...I advised this company that I needed to leave the country and I was willing to pay extra for expedited shipping since they were taking so long. I was told that because of the size of my order that I would not be able to even pay for quicker shipping.

After many emails and phone calls to a Google talk # that screens calls by asking for my name in order to connect me.(all calls unanswered btw), I finally had to threaten to cancel the order and get a refund. This was followed by an immediate email from them giving me a tracking # and telling me that my item has left there warehouse and it is USPS's job to get it to me on time now. The USPS label was created on the 14th,and today is the 19th, and there are NO SCANS ON THIS PACKAGE. they say they need 10 days to make a wig, but then they speak of shipping from a warehouse.

WAREHOUSES ARE FOR INVENTORY,AND EXACTLY HOW DO YOU HAVE A $78 ONE SIZE FITS ALL ITEM THAT IS ONLY MADE UPON REQUEST(IF YOU'RE MAKING IT UPON REQUEST,THEN CUSTOM MAKE IT TO FIT MY HEAD ONLY!!!). SO WHICH IS IT. or is it that these wigs are made in china and they need to get them from the Chinese supplier ,to turn around and ship them to the consumer.....not sure, but 16 days is a long time....I bought 2 wigs from this company, and whether they arrive or not, or whether I love them or not...I WILL NOT BE ORDERING SO MUCH AS A BOBBY PIN FROM THEM IN THE FUTURE....im not very picky at all, and I'm not a diva. I shop at Hermes, as well as Walmart, so I'm reasonable in my expectations....I am a shopper, all I do is shop, shop, shop....and I own 7 different businesses ,so I know the difference between customer service and a brush off.

USPS has told me that the package was never shipped out, but before I spend an ounce more of my time contacting this company(of which I refuse to do, and will just dispute my CC and Paypal charges), I thought it best to express my dissatisfaction for this company......it seems to be known amongst women that once you order from them, that you will have to email them to push/harass them into fulfilling your order. my experience was the same, however I believe I was so harassing that they gave me a fake tracking # to temporarily satisfy me...BUYER BEWARE....they are not worth the frustration, its better to go to a local hair store..

what kind of company sells a product, but has a Google # to screen calls that come in? if this were a mortgage banker screening calls it would signal that fraud is being done and you should run for the hills.....DONT BOTHER TO ORDER, JUST RUN NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Monetary Loss: $190.

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DO NOT ORDER FROM FINGERCOMBER.COM!!!

They are a HORRIBLE company who will rob you blind and send you ***!! I purchased 3 units totaling $200 from them through PayPal. I got no order confirmation or shipping information. After a week, I contacted them asking whats going on. No one responded. I contacted them again (via email) a few days later. Still no response. Theres no contact number on their website (red flag that they are not on the up and up), but theres a number attached to their paypal account, so I called that number. There was no greeting. I left a message, but no one responded. I went to their Facebook page and inboxed them. I was told that the ppl on the FB page have nothing to do with the orders, but they would forward my information to order processing. Never heard from them. I send them a 3rd email, telling them that I was going to report them for fraud and informing them that I am a natural hair blogger and let all the naturalistas I come into contact with, know not to business with them. Miraculously, I got a response and my order was shipped out IMMEDIATELY. It came the next day and boy was it a mess. The wigs that were sent, were either too big, lacked size adjustment straps to customize to varying head shapes/sizes, lacked built in attachment devices/combs to attach to the head, were matted or sparse in hair distribution, were poorly constructed with lots of gaps and spaces in between the rows of hair (large enough for several fingers to fit through) & were made with overstretched elastic that will not fit tightly to the skull. Even with some adjusting & coaxing, the units do not fit properly on the head, are not 'natural' looking, & most of all, are not SECURE. I would never feel comfortable wearing their wigs out in public, for fear of wind or some other action, forcing the unit off of my head. I woudnt let my DOG wear this matted mess they sent me! Paypal denied my dispute, and so im stuck with $200 worthy of fuzzball ***. THey have a 'no return' policy, so once the have your money, its a wrap! So much for supporting 'black owned business".

Oh!! And there are numerous complains about them all over the net!! They are even complaints in the comments section of their Facebook page!! I wish I had done my proper research, BEFORE purchasing from them. Dont be fooled by all the great reviews on natural hair sites/blogs. They probably send the BEST products to those sites and bloggers, leaving the *** for the 'regular' folk.

DO NOT BUY FROM FINGERCOMBER.COM!!

Guest

I too experinced the same pathetic service from fngercomber....I rather the company tell me upfront my wig will take up to 16 day or more. My unit arrived 23 days after the initial purchase and I was pissed.

This company will take your cash upfront and lie thru email blaming the USPS.

After my frustration....I wondered if the customers who post their pics on FB experinced the exect same thing. Or are they paid by fingercomber to hype up their product.

My aunt bought the wig as well....and her arrived 15 days later as well. I will tell anyone I know what service to expect from this company.

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